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  • Help Center Main Page
    Rawr ! Here you can select a topic from the categories or simply use the keyword search on top right to search by subject matter.
  • Why should I choose Velociraptoys ?
    Why should I choose Velociraptoys ? Because... - we make handmade, safe toys - we work with reliable suppliers - we do care of the customers : their safety, privacy, choices - we are here to listen, to answer, to help you regardless of your gender, location, age, etc. - you help growing a small french company - you only live once, so it's better to start having fun now ( ants will rule one day or so! )
  • Terms of service
    When placing an order, you agree to these Terms of Services : You certify : - You have read and understood EVERY section of our Help center. Velociraptoys will not be held responsible for something that was clearly written on our FAQ. - You represent that you are at least the age of majority in your state or province of residence - You will provide current, complete and accurate purchase and account information for all purchases made at our store. - Your submission of personal information through the store is governed by our Privacy Policy. - You are prohibited from using the site, its content, our products, for any unlawful purpose or/and to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances. You are aware that : - We reserve the right to modify the contents of this site at any time - We reserve the right to refuse service to anyone for any reason at any time. - We reserve the right to modify the prices for our products without notice. - We reserve the right to correct any errors, typos, etc, at any time. - We are not responsible for how you use these toys. - We are not responsible for any personal injury resulting from the use of our products. They also should be kept away from children at all times. - We will not be held responsible for the misuse of our products : Tearing/Scratching/Ripping... - We will not be responsible for or liable to you or any third party for any delay, damage, loss, liability, inconvenience or claim made by the carrier. Final thoughts : We, raptors, have souls too.
  • Privacy policy
    Please note that by visiting our site we will collect certain information about your device, your interaction with the site itself, and information used to process your purchases. “Personal Information” by our definition is any information which may be used to identify an individual. When you order through any device, we may be able to see your web browser, IP address, search terms, which sites or products you view, and how you interact with our Site. These pieces of information are used to load the Site as well as provide analytics to our host to optimize site performance. Personal information such as your name, billing address, shipping address, payment information (including card numbers), email address, and phone number are collected to fulfill your order(s). This information is needed in order for us to perform an exchange of goods and services. The information is sourced directly from you. When an order is placed through the Site, we will retain this personal information for our records unless you ask us to erase this information.
  • Silicone
    All silicone used by the Velociraptoys team is platinum cure and certified skin safe. Silicone is non-porous and hypoallergenic. We will never use any other types of silicone. ( tin-cured, etc ) Easy to clean by nature, silicone is used in a variety of applications. Toys can be cleaned with soap and water or by boiling, though excessive boiling may eventually cause discoloration. To prevent accidental deterioration, do not use silicone-based lubes with our toys. Similarly, only store our toys with others that are made of 100% platinum cure silicone.
  • Custom Order
    -- CUSTOM / MADE TO ORDER -- Status Custom Orders Status : ON Definition A made to order ( or custom ) toy is a toy who have been ordered with your exact specifications of model, size, firmness, color, extras. Made-to-order toys are NOT pre-made ! Bear that in mind when ordering. Your order will be poured after checkout. A specific waiting time does applies : it's simply the time for us to process your custom order. Custom orders waiting time are shown on product page. We are upgrading our processes and our working space daily to be able to create the color combos you want, in the shortest time possible. How to order If custom status is enabled, simply pick the toy you want to customize. Then choose the size, firmness, number of colors, ...etc you want. Then just write on the color box which colors/special effect you would like to have on your toy. For 3+colors or/and complex requests, contact us ! We will send you pictures of the result before shipping. If you want a Random color, simply choose " random color ". (The final pour will have AT LEAST 2 colors ) We will NOT send you pictures before shipping, it will be a surprise! Reminder Due to the nature of hand-made products, there may be small differences or changes between sizes, molds, and models. These differences are purely cosmetic and do not affect use. Variations WILL occur because every pour is unique. We do not offer refunds or repours unless there is a safety or quality issue with the toy. Please read our FAQ and Terms and conditions before ordering.
  • Ready Mades, Flops, Inventory
    -- FLOPS -- Toys considered ‘Flops’ are toys with significant defects that may affect toy care, but will not render the toy unusable. Flops include but are not limited to: significant pigment freckles, bubbles, nicks, severely over trimmed bases... These toys are discounted based on the severity of their flaw(s). Small scuffs, dents, leaning, few freckles, minute variations in firmness, and other minute differences do not count as flaws, and will not be subject to discounts, refunds, or repours. The Flop reason will be listed on the product page. When placing an order, you agree d, you read and understood what a Flop is. Flops, when listed in inventory, are already packed and thus ready to ship. These toys do not have warranties. -- READY MADE -- These toys are flawless and listed in inventory, already packed and thus ready to ship. These toys are pre-made with prechosen colors, firmness, extras and so cannot be customized! -- INVENTORY -- This is the place where you can order our already made toys.
  • Firmness Guide
    Firmness is a personal preference and is subject to different interpretations depending of the person. Silicone firmness is rated on scales ( 00, A and D ). Size matters ! A thicker toy will feel firmer than a smaller, thinner one, even in the same firmness. So you should consider to pick soft on big toys, and medium/firm on small toys to feel the same firmness! A firmer choice will help the toy standing on their own, if they have trouble to. Make sure to take care of the softer toys, as they are more prone to tearing. ...Softer than 00-30 Ultra squishy and thus fragile -Extra Soft- 00-30 Very pliable, very squishy, and gentle to the touch. Mainly used for masturbators. -Soft- (A00) Beginner friendly, squishy but tends to reduce the toy's texture -MedSoft- (A5) In between soft and medium, A well balanced choice. -Medium- (A10) Definely more difficult to press than softer toys. -Firm- (A20) Difficult to compress and sturdy. For those who like textures, as they will be felt much more than soft ones. Not beginner friendly at all ...Firmer than A25 : Almost impossible to compress.
  • Handmade !
    Everything is done by hand, so you may find some irregularities, even if we do our best to have flawless designs! These imperfections are purely cosmetic and will not effect the use of your toy, or your toy's structural integrity. You can check the page " how it's made " to get further information on how we make toys. Reminder : All of our models are 3D-printed, cast in resin, and finished by hand. This process aims to minimize differences between models and creates near perfect symmetry. Due to the nature of hand-made products, however, there may be small differences or changes between sizes, molds, and models. These differences are purely cosmetic and do not affect use.
  • Size Chart
    How to read size charts ? On product pages, you will find a size chart. You can choose between multiples available sizes. Every product does have it's own chart. Just pick the right size for you! Diameters : Head : largest part of the head. Bulge/Knot : largest part of the bulge. Generally the biggest part of the toy. Shaft : largest part of the shaft. Base : Diameter of the base. Total length : Total length of the toy. ( base + shaft ) Usable length : The usable part of the toy. ( shaft ) Dimensions are in cm ( centimeters ) 1 inch = 2,54 cm /// 1 cm = 0,39 inch
  • Extras : Suction cup, Tube, ...
    Tube : It's a silicone tube cast down the center of the toy, used for injecting lubricant. Suction Cup : A concave surfaces on the bottoms of our toys, that create a suction effect when stick to smooth surfaces.
  • Warranty
    Our products come with a 6 month manufacturing warranty. Exclusions : Flops Velociraptoys warranties your toy against defects due to faulty workmanship or materials. It does not cover cosmetic deterioration caused by wear and tear or damage caused by recklessness use, accident, misuse or neglect. If you experience any problems with your toy, or believe you are eligible for a warranty claim, please contact us. ( you must include a copy of your proof of purchase to establish that the date of the claim is within the warranty period. )
  • Color Names
    Each toy does have a unique color pattern, because it is handmade! COLOR TYPES : Freestyle This term covers any color we don’t have a name for ! It could be from a failed fade, blend of a standard color to a completely unique color. It could be a toy exclusive color that does not match ours expectations. Nominative Specific color or color scheme. Toy-Exclusive These colors are designed for a specific model. Custom ( if enabled ) Any kind of color combo ( different of Toy exclusive color ) you choose when ordering a custom toy.
  • Pigments Safety
    All the standard pigments we use are skin safe AND lips/eyes safe in EU. We obviously don't use anything toxic. We use a variety of pigments, including... Micas : All micas used are at least cosmetic grade and safe for use around the lips and eyes. We only buy powders and pigments that have been ethically sourced. Liquid pigments : Liquid colors will dissolve into the silicone as it’s mixed. They are all certified skin safe. They can be mixed into mica powder to achieve deeper colors tones. Glow/UV/Neon : Either liquid or solid. We use mainly liquids versions. Glow powder may cause skin irritation in very rare cases. Bear that in mind when ordering. Large micas flakes, others pigments : We don't use them at all. Inclusions : We don't and won't do this at all. Color Additives Permitted for Use in Cosmetics
  • Patterns
    In the description of each toy you will face some appellations, proper to toys in general. Solid / Plain : Unique color throughout the entire surface of the toy. Split : Distinct sections on the surface of the toy. ( Example : Purple Shaft, White Base ) Fade : Gradual transition from one color to another. Blend : Often the result of two colors who blends unintentionally! Marbling, ribboning, swirlings, featherings... : effects you could have on toys, in a hard of soft way.
  • Colors Pricings
  • Colors Disclaimer
    Important disclaimer about colors :  Our brains and screen resolutions can ultimately affect how we perceive color on a monitor, laptop, or phone. We don't all perceive colors in the same way ! Our photography equipment may also affect the way you see colors. Keep in mind that every toy is hand made, and thus unique : so it may be slightly off the color scheme located on our "Colors" Page. Thank you for your understanding.
  • Discretion
    What label will be shown on my bank receipt ? " REIAASVAR " will be shown. Is the packaging discreet ? We use plain brown boxes. Velociraptoys is not mentioned on the parcel : The sender name will show a privacy-friendly name. Outside EU Orders : The mention "Silicone sculpture" will shown on the invoice and the duties papers, All these papers are in a document holder sticked to the cardboard. How is my online data collected and stored ? All your questions are answered in this dedicaced place : FAQ/Website/Data
  • Payment Options
    All pricing is shown in EURO ( EUR ). Keep in mind that International orders might charge an extra small fee for currency conversion at the time of purchase. We accept Paypal. We are also using Stripe, who allows various credits cards.
  • Cancelling an order
    We are happy to accept any cancellations within 3 hours of an order being placed. Please be sure of your purchase and buy responsibly. If you have additional questions about a model, firmness, size, etc, please be sure to ask before purchasing. Before ordering, double check everything : - Your Address ( a simple typo could lead to shipping disasters ) - The toy(s) specs ( If the toy suits to you ) - You read the terms/FAQ.! Keep in mind that we cannot refund a order who is already packed or shipped.
  • Returns Policy
    Due to the nature of the products we sell, we can not accept returns. The only case where we will accept returns is if an error has been made on our part. By opening the packaging bag, you are acknowledging that the product you have received is the correct product. Thank you for your understanding.
  • Order Combination
    We are currently UNABLE to combinate orders. This may change in the future. ( case by case basis ) If there are multiple items you are interested in, please be sure to add each item to your cart before making a purchase.
  • Customs, duties fees
    International orders : All customs fees are to be paid by the customer, not our shop. Please check any potential fees associated with the shipping process BEFORE ORDERING to avoid any unexpected expenses.
  • Cart Holds
    We do not offer cart holds on our current system. If multiple individuals have the same item in their cart, the first to purchase the item will be the one who receives it.
  • Pictures / Stock Photos / Requesting More Pics
    Because each toy is unique, we try to do our best when picturing the toys ! ALL TOYS will be shown in the shop page with their own photo. By the way, if one day it's not the case, it will be clearly written on the description page. In practical terms : We take pictures of each toys when made, even if two toys looks the same. It's a part of our process, and we are happy to do so. By doing this, you can clearly see what you are ordering. Additional pictures requests : For hygiene reasons, our process doesn't generally allow this, because toys are wrapped/sealed just after beeing pictured UNLESS if we made a mistake : wrong model, blurred pic, doesn't show well the flop reason, etc. In this case, feel free to reach us out ! Thank you for your understanding !
  • Packaging
    We explain here our packaging process. Inside the parcel... The toy you ordered is already sealed in a bag, We just pack the toy carefully in a plain brown box. We wrap the sealed bag with a nice silk paper. Then we select and use the right cushioning material. We know this part is important, everyone on this planet received one day a destroyed order because of the lack of it. We tape the parcel and the box is stored properly. What's written on the parcel, invoice, duties papers : FR/EU Orders We use plain brown boxes. Your privacy is important for us. The sender name will show a privacy-friendly name. Velociraptoys is not mentioned on the parcel. The invoice will be inside the parcel. Outside EU Orders If the order is outside the EU, we do the same plus we have to fill some duties papers . It is mandatory when a package leave the EU. Therefore the mention Silicone sculpture will shown on the invoice and the duties papers. All these papers are in a document holder sticked to the cardboard. You may have taxes to pay to get your parcel. You will get a tracking number as well. How much time do you take to ship ? It will be shipped as soon as possible, Generally 1-2 days after the payment is completed.
  • Countries we don't ship to
    We are unable to ship to several countries/destinations : Due to the nature of the products we sell, Due to the legislation of theses countries, Due to political context, Due to the high risk of return to sender, Due to recurrents customs issues. When placing an order, you are responsible for ensuring that your country permits the import of our products. Velociraptoys will be not held responsible for a misunderstanding of your part. We apologize for the inconvenience.
  • Waiting Times
    This section does not relate the waiting time for custom orders ( if enabled ) Once the payment is completed, we ship generally on tuesdays, thursdays and saturdays ( to sum up : within 1-2 days. ) You will get a tracking number. We ship from France. Regarding the time you have to wait to get your parcel : your location matters the most. It will be displayed when you will place an order. Some locations have an ECO option. It's cheaper, but it adds extra time. Keep that in mind when ordering. But you will have to pay the same duties fees, if there are any. We will not be responsible for or liable to you for any delay from the carrier ! Keep in mind that many events could lead to late deliveries : strikes, public holidays, bad weather conditions...
  • Shipping Fees
    Shipping is calculated by weight and distance. Additionally, factors such as courier service, delivery speed, and package dimensions influence the cost of shipping. Currently, we are collaborating with this carrier.
  • Opening the package
    Carefully look over your item as soon as it’s received and still in the bag. Inventory/Ready Mades : Minor differences or imperfections are to be expected due to the hand-made nature of our products, but larger undocumented flaws need to be addressed. Flops : Undocumented flaws need to be addressed. ( Other than these listed on product page ) We can only help if your product is still in its original, unopened packaging.
  • Toy Care
    After unpacking your new toy, it might have a ‘tacky’ or sticky feel to it. This is especially present with Soft/SuperSoft toys. Cleaning : Toys are washed before we send them out, but we advise cleaning them again before each use to ensure any residual substances are removed. The easiest way to clean your toy is by using soap and water. Allow the toy to dry completely before storage. Storage : When it comes to toy storage and use, we advise storing your toys only with toys you know are made of 100% platinum cure silicone. Toys may leave a mark if left on an unfinished wood, glass, or particle board surface. Some types of glass have been treated with a finish that can cause damage to your toys, so testing glass before placing your favorite piece on it may be a mandatory. Lubricants : Only use non-silicone-based lubricants. Incompatible lubricant can cause irreparable damage to your toy. Other info : Go gently. Do not bite, cut, or scratch your toy!
  • Specific Instructions
    Bags Material : PE 100% recyclable This bag is not a toy : Keep away from children Cushing material Material : recycled paper 100% recyclable 100% biodegradable Blue angel certification Boxes LNE and RESY labels 100% recyclable Reusable Silicone toys 100% platinum silicone Actually recyclable in a very few countries, check your local recycling center for further information. Keep away from children Invoice/Duties documents Material : Recycled paper PEFC label 100% recyclable Stickers Material : PE/Vinyl
  • Feedback
    We would love to hear from you ! Share your feedback, ideas, remarks with us ! You can contact us directly, or via Twitter
  • Account and Registeration
    Manage your account : You can manage your account, change your address, view your orders on your account page. Registering : Simply enter a valid email and your password. When ordering : Having an account is recommended when ordering.
  • Report a bug
    You can report bugs and give feedback directly at our Contact Us page. We truly appreciate your help.
  • Data
    The website and the account section needs data to work properly. When you visit our website, our web server collects information. We may sometimes also use cookies. Personal information such as your name, billing address, shipping address, payment information (including card numbers), email address, and phone number are collected to fulfill your order(s). This information is needed in order for us to perform an exchange of goods and services. The information is sourced directly from you. When an order is placed through the Site, we will retain this personal information for our records unless you ask us to erase this information. Your data is secure and is not shared with anyone. You may request that your entire account be disabled and/or all your data collected deleted by contacting us.
  • Package Delays / Lost / Return to Sender
    Lost, Delays If the package is lost or/and takes longer than normal time, we suggest you to call the delivery company you chosen when ordering. They will ask you your tracking number. If the issue isn't solved : Contact us. Return to sender Parcels that are marked as return-to-sender, due to incorrect address(es), or any other reason that would not be considered our error, will not be re-shipped, unless you pay for it. Contact us for further information.
  • Help, I accidentally damaged/cut my toy !
    The toys we made are not invincible ! Sharp things, rough abrasion could damage your toys. Tears will make the toy vulnerable to ripping. If you accidentally made a small tear in your toy, you could try to fix it with silpoxy from smooth-on. ( Skin safe ) If the tearing is important, do not use the toy anymore. Grow bacteria could rise from it. Reminder : - We are not responsible for how you use these toys. - We are not responsible for any personal injury resulting from the use of our products. They also should be kept away from children at all times. - We will not be held responsible for the misuse of our products : Tearing/Scratching/Ripping...
  • Contact us
    Any order questions may be directed to our Contact Us form : Don't forget to : - Add an order number if you have one, - Put your right email address, - Write the closest approximation to what you’d like to know, - Add as much detail as possible in your message. We will be happy to help.
  • Eco Responsible Actions
    Because small actions leads to big consequences : Materials... - Sealables bags, papers, cardboards, cushing material... are recyclables - We try to print only when needed ( eco-settings printing mode ) - We buy from trusted suppliers - We try to deal with the nearest suppliers available ( not the easiest one ! ) Workshop... - Multi-socket switchs wherever necessary - Diffusers/Flow regulators on the tap ( sink ) - Motion sensor lights outside the building Processes... - We try to do our best everyday to optimize processes - We buy things we need in batch to reduce carbon impact Wastes... - Full selective sorting - Composter for meals wastes. ( gives beautiful potting soil for our flowers ) - Set up of a rainwater recovery system ( for our flowers/shrubs around the workshop )
  • Social Media
    Follow us on Facebook, Bluesky, X , Instagram , Threads , Reddit or Tiktok.
  • Requests
    If you have an idea of design or/and feature, you could drop us a message via our contact form.
  • LUCID ( DE orders )
    Germany - Verpackungsgesetz (Lucid Packaging Register) Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). My brand is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2619284933313. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY. As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.
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